Migrating Your Customer Support History from the Soon-to-be-discontinued Desk.com

Salesforce recently announced they will be discontinuing their Desk.com platform. What does this mean for you as a current Desk.com user? Time to move!


As you select your new customer support tool, don’t let the task of migrating your data stand in your way or deter you from selecting the right tool for your business. Import2 can help you move your customer support history from Desk.com into just about any new tool you select.

Before we get into the details of how to do this, you might be asking: Why think about the data migration at all?

It’s critical to your support team that they are never without the details and customer history they need to provide the best level of service for your customers. So you’ll want to take with you all of your Desk.com data as you transfer to your new tool.

So Why Migrate with Import2?

Import2 is a full-service data migration solution to move all of your customer support data between your helpdesk tools. It is cost-effective, fast, and requires no technical knowledge. With our experience of over 20,000 imports, we’ve automated the transfer of data, so all you have to do is click a button and review the results.

Get Started

When you’ve selected your new helpdesk tool, you can start the migration process with a free sample import. You’ll be able to see the sample tickets from your old Desk.com account and review them directly in your new tool, before payment and execution of the full import. This way, you will have full confidence in the quality of the import.

Not sure which new helpdesk tool you want to use? We can also export your Desk.com data directly into CSV file. This way you won’t lose any of your data, and you can take it with you wherever you decide to go!